By using this site, applicant (who uses the site and is bound to
these terms and conditions) and registrant or Registered Name Holder (who will
remain bound to these terms and conditions as the registrant of the domain)
agrees to the following terms and conditions:
1. GENERAL TERMS
To the best of the applicant´s knowledge:
The data provided in the domain name registration application is true, correct,
current and complete and Applicant or Registered Name Holder will ensure that
all such information is kept up to date:
Applicant or the Registered Name Holder shall provide to Registrar accurate and
reliable contact details and promptly correct and update them within seven (7)
days of any change during the term of the Registered Name registration, including
the following obligatory information: the full name, postal address, e-mail
address, voice telephone number, name of authorized person for contact purposes
in the case of an Registered Name Holder that is an organization, association,
or corporation; Applicant or Registered name holder may also voluntarily
provide a fax number if available of the Registered Name Holder.
Applicant or Registered Name Holder must also provide the data elements listed
below, all of which are obligatory:
- The names of the primary nameserver and secondary nameserver(s) for the
- The name, postal address, e-mail address, voice telephone number of the
technical contact for the Registered Name;
- The name, postal address, e-mail address, voice telephone number of the
administrative for Registered Name;
- The name, postal address, e-mail address, voice telephone number of the
billing contact for the Registered Name;
All users of our site may make any changes to their information
at any time by logging into their control panel and going to the 'Profile'
page. An Applicant´s or a Registered Name Holder's willful provision of
inaccurate or unreliable Information, its willful failure promptly to update
information provided to Registrar within 7 days of any change, or its failure
to respond for over fifteen (15) calendar days to inquiries by Registrar
concerning the accuracy of contact details associated with the Registered Name
Holder's registration shall constitute a material breach of the Registered Name
Holder-registrar contract and be a basis for cancellation of the Registered
The domain name has not been registered for and will not be used
for any purpose that is fraudulent, illegitimate or otherwise in conflict with
any applicable laws, rules, regulations, ordinances or decrees, including,
without limitation for the submission of unsolicited bulk e-mail, phishing,
pharming use of botnets or malware, infringement of the legitimate trademark
rights of others, or any other abusive practices; and the Applicant has the
full power and authority to enter into the Registration Agreement on behalf of
the Registrant and will be responsible for any errors, falsifications or
omissions of information.
Duration: The contract that emerges from the acceptance of these
Terms and Conditions shall be valid from the time the USER issues its
electronic acceptance and remains effective as long as any liability is
attributable to the USER on the contracted services with Hello Internet Corp. The
duration of the Contract that arises with the acceptance of these Terms and
Conditions is independent of the duration or the beginning of each service.
Each service has a fixed term. Hello Internet Corp will allow for consultation
of expiration dates of the services at any time. The user releases Hello
Internet Corp of any responsibility or liability for services whose validity
Petitions and Complaints: If you have any requests, complaints
or claims regarding the services offered on the Website, you can file them via
email to the address
Disputes Regarding Registrar Services: Disputes Regarding
Registrar services will be resolved by the approved procedures as set by ICANN
including UDRP and URS.
The registration and exclusive and perpetual right of use and
enjoyment for any Registered Name may be cancelled if Registrar or its
providers determines that Registrant has provided information that is
incorrect, false or inaccurate either in the initial registration process or in
any subsequent communications or in the event Applicant or Registered Name
Holder violates any of the terms of the Registration Agreement.
Applicant and Registered Name Holder will follow and be bound by
all Registries´ Policies, as the same may be updated, modified or replaced from
time to time, and to subject themselves to any dispute resolution process for
the resolution of disputes regarding Registered Names that may be adopted by ICANN,
as the same may be updated, modified or replaced from time to time, including,
but not limited to, any expedited processes for suspension of a domain name due
to claims sought by intellectual property right holders. Although Hello
Internet Corp will make its best effort to keep USERS informed about important
changes to these Terms and Conditions, it is the responsibility of the user to
periodically check the website revise updated conditions.
If a USER does not agree with modifications to the Terms and Conditions
they may request the cancellation of its services, or in the case of domains,
they can request a transfer to a different registrar
.COM and .NET Reservation: Verisign (The .COM and .NET Registry)
reserves the right to deny, cancel or transfer any registration or transaction,
or place any domain name(s) on registry lock, hold or similar status, as it
deems necessary, in its unlimited and sole discretion: 1) to comply with
specifications adopted by any industry group generally recognized as authoritative
respect to the internet (e.g. RFCs), 2) to correct mistakes made by Verisign or
any Registrar in connection with a domain name registration, or 3) for the
non-payment of fees to Verisign.
Termination: The domain name may be suspended, terminated,
cancelled or transferred in the interest of safeguarding compliance with
security of the Domain Registration Systems or registration policies or as a
result of a dispute resolution, or if Registrar determines to do so at its own
discretion. The registries reserve the right to deny, cancel or transfer any
registration or transaction, or place any domain name(s) on registry lock, hold
or similar status, as deemed necessary, in their unlimited and sole discretion:
1) to comply with specifications adopted by any industry group generally
recognized as authoritative respect to the internet (e.g. RFCs), 2) to correct
mistakes made in connection with a domain name registration, or 3) for the
non-payment of fees.
The Registered Name Holder agrees that its registration of the Registered Name
shall be subject to suspension, cancellation or transfer pursuant to any
registrar or registry procedure not inconsistent with any Specification of
Policy, (1) to correct mistakes by Registrar or the Registry Operator in
registering the name or (2) for the resolution of disputes concerning the
For disputes regarding the registration, ownership, use,
transfer, assignment, loss, cancellation, or suspension of any Registered Name,
the Registered Name Holder shall submit, without prejudice to other potentially
applicable jurisdictions, to the jurisdiction of the courts of (1) the
Registered Name Holder´s domicile and (2) the Registrar’s domicile.
Registrant assumes all responsibility and liability arising out
of any assignment by Registrant of the Registered Name, including, without
limitation, with respect to any users, clients, customers, licensees or other
persons who may be using any sub-domain of the Registered Name or any Website
associated with the Registered Name. Any Registered Name Holder that intends to
license use of a domain name to a third party is nonetheless the Registered
Name Holder of record and is responsible for providing its own full contact
information and for providing and updating accurate technical and
administrative contact information adequate to facilitate timely resolution of
any problems that arise in connection with the Registered Name. A Registered
Name Holder licensing use of a Registered Name according to this provision
shall accept liability for harm caused by wrongful use of the Registered Name,
unless it discloses the current contact information provided by the licensee
and the identity of the licensee within seven (7) days to a party providing the
Registered Name Holder reasonable evidence of actionable harm.
Registered Name Holder gives consent and authorization to
Registrar, its providers, and Registries to publish the following information
in the WHOIS database and elsewhere:
-Names, addresses, telephone numbers and email addresses of the Registrant and
Registrant’s designated administrative, technical and billing contacts.
-Dates related to the creation, last update and expiration of
the Registered Name.
Registrar´s acceptance of the Applicant’s registration request
does not guarantee that the request will be processed at the Registry or that
the domain will be assigned to the applicant. Issues may arise in the systems,
domains may not be available for registration, or there can be problems in the
process that may cause applications to be unsuccessful. Neither Registrar´s
acceptance of the Applicant’s registration request nor the actual registration
of any Registered Domain shall be deemed an indication or any determination
regarding the legality of the registration, the extent to which Registrant’s
registration and exclusive and perpetual right of use and enjoyment of the
Registered Name may violate any applicable laws, rules, regulations, policies,
procedures, ordinances or decrees or infringe on the rights of any other
person, and that neither Registries, Registrar, its providers shall have any
liability or responsibility arising therefrom.
User accepts and understands that Hello Internet cannot guarantee the provision of any service requested by a user. The request made by a user to provide a service does not oblige Hello Internet in any way, and user accepts and understands that the service may not be rendered.
Furthermore, user accepts that the pricing shown by Hello Internet through any means of purchase at the time of purchase or at any time may not be accurate to the service due to technical problems, configurations, changes or issues that may or may not be under Hello Internet´s control. User accepts and understands that Hello Internet will make best efforts, but is not obliged to provide a refund for any services paid that are not deliverable and that Hello Internet will not be held responsible by any means for not delivering a service requested by the USER.
User accepts and understands that Hello Internet provides its services doing its best efforts to avoid loss of service, information rights and any other element of value to the user. User accepts and understands that the services provided by Hello Internet are not guaranteed, do not provide any service level agreement and that Hello Internet will not be liable to user for any issues related to the services. This includes but is not limited to:
- Unauthorized access to user´s accounts in Hello Internet´s systems
- Deletion of services provided by Hello Internet, whether or not these deletions are accidental, or due to a human or technical error.
- Loss of any type of information related to Hosting accounts, Email accounts or domain services.
- Security problems related to the services delivered by Hello Internet whether or not these issues are related to Hello Internet´s services or not.
User accepts and understands that if any change, modification, edition or action is made by any person in the Hello Internet team or by someone external to the Hello Internet team, this modification will not cause Hello Internet to be liable in any way for the change or any consequence of the same. This extends to
User understands that confirmation emails, communications by the Hello Internet team members, or any type of information related to a service provided by Hello Internet may not represent the correct activation, status and/or provision of the service. User will not hold Hello Internet liable for any issues related to errors in the communication that do not accurately represent the status of a service.
User understands that the systems and processes may have errors and that services may get lost or may not appear in user´s accounts. This may cause services to get deleted or deactivated. Hello Internet will not be liable for any deletion, adjustment or process related to a service that appears under a User´s account. User also understands and accepts that if a service appears under his account, this does not mean that the service belongs to a user or that this service is correctly Active. Hello Internet may at any time delete, move or suspend any service from a User account whether or not this service is in the User´s account by error.
All official contact, correspondence and/or other information
sent from or on behalf of Registrar´s, its providers, Registries, or any other
relevant official will be transmitted to the administrative contact and that
the designated administrative contact is authorized to receive all such
communication and information.
UDRP: Registrant acknowledges having read and understood and
agrees to be bound by the terms and conditions of the Uniform Domain Name
Dispute Resolution Policy adopted by ICANN, available at
http://www.icann.org/en/udrp/udrp-policy-24oct99.htm (the “UDRP”), as the same may
be amended from time to time and which is hereby incorporated and made an
integral part of this Agreement.” URS: Registrant acknowledges having read and
understood and agrees to be bound by the terms and conditions of the Uniform
Rapid Suspension procedure or its replacement, as well as with any other
applicable dispute resolution procedure as required by a Registry Operator for
which Registrar is providing Registrar Services.
Responsibility for the misuse of information: It is the sole
responsibility of the user to keep all the information about the accounts and
services as private and confidential. Unless disclosure is required, Hello
Internet Corp will perform its best efforts to maintain user’s information as
private and confidential. Hello Internet Corp is not responsible for any actions
made by the USER or by any other third party who has obtained information to
access the USER’s accounts.
2 SPECIFIC TERMS AND CONDITIONS OF EACH SERVICE
2.1. DOMAIN REGISTRATION.
By accepting the Terms and Conditions, the user acknowledges
and declares that: 1) The user wishes to use one of the means provided by Hello
Internet Corp to register one or more domains ; 2) Each domain extension
offered by Hello Internet Corp (.co, .com, .net, etc.) is managed by an
administrator endorsed by the Internet Corporation for Assigned Names and
Numbers-ICANN (hereinafter, the Administrator) ; 3) The records of all domains
registered under each extension, are stored by the Administrator of the extension;
4) it is the Administrator who defines policies, conditions and procedures
under which the USER can register and manage domains and the USER may be
subject to restrictions imposed by international or national organizations,
government agencies, among others; 5) Hello Internet Corp may use services from
other providers of services for the purpose of registering and managing domains.
6) The USER agrees that the registration and management can be done through
other providers and not necessarily by Hello Internet Corp directly.
DURATION OF THE REGISTRATION: USER declares to understand that
the services rendered by Hello Internet Corp have a defined term and must be
renewed using the means provided. THE USER agrees that in the case of
non-payment or insufficient payment for registrations, domains may be canceled,
deleted, transferred or suspended. The Domain Holder understands that registration
terms end exactly the date indicated and marked as Expiration Date. Hello
Internet Corp may dispose of some time to allow Users to renew their services
being this time discretionary to Hello Internet Corp.
Status of domain in WHOIS: USER understands that if a domain has the following
status: ClientTransferProhibited, this means that the domain is locked and transfer
processes can´t be completed. This status should be modifiable by the USER from the
control panel or by contacting Hello Internet´s support team.
2.2 HOSTING AND EMAIL SERVICES
DESTINATION OF HOSTING / EMAIL SERVICES the USER agrees to use
the services of hosting and/or email exclusively for legal activities. It is an
immediate cause of termination the use of the services for illegal purposes or
for any activity that violates any national or international law or regulation
including violation of intellectual property, child pornography or any other
material that infringes third party rights. It is prohibited to host
pornographic or adult content.
User accepts and understands that Hello Internet Corp may monitor
and, revise, read and may make any changes or actions or see any information of any service,
domain, hosting or email account that he or any person under his services uses to guarantee
the correct use of the services. This monitoring includes, but is not limited to the revision
of content in emails, attachments, addressses, or any other information related to the provided services.
Hello Internet Corp or its suppliers may determine if any use of
the services is improper including i) unlawful use ii) usage in a way that
compromises the stability of the systems, iii) use considered as improper for
any reason that Hello Internet Corp or its suppliers deem so in accordance with
these terms and conditions. Additionally, the user agrees not to use the
hosting services, i) as a backup tool to store and download files or data, or
to publish and download information in any way that may compromise Hello
Internet Corp or its providers, ii) for applications or services that may
compromise Hello Internet Corp including but not limited to: Top sites, IRC
Scripts/Bots, Proxy Scripts/Anonymizers, Warez, AutoSurf/PTC/PTS/PPC sites,
tools to scan IPs, Programs/Scripts/ Brute Force applications, programs or
applications to send emails to multiple recipients, Mail Bombers/Scripts, File
Dump/Mirror Scripts (similar to Rapidshare), audio systems for Streaming,
Escrow applications, High interest programs (HYIP), Investments sites (FOREX,
E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM, Sale of any
restricted substance without prior proof of their distribution permits, banking
Programs, Applications for lotteries, MUDs / RPGs / PPBGs, sites geared to
racism, discrimination or hate, porn sites or adult content, P2P Sites for the
exchange of information, among others as may be determined by Hello Internet
Corp or its suppliers at any time.
USER declares to understand that this agreement does not
constitute a Service Level Agreement, and therefore Hello Internet Corp makes
no commitment to provide the user with a specific quality of services or to
keep them permanently available. Consequently, the user releases Hello Internet
Corp from any liability for the provision of the hosting / email services. In
particular, the user releases Hello Internet Corp for any liability from events
related to the unavailability or interruption of the services, loss of data,
hacker attacks, damage to hardware or software associated with the service,
application errors, or any other error related to the service.
THIRD PARTY APPLICATIONS AND SERVICES: Hello Internet Corp may
incorporate applications and / or third party services within the hosting
services provided to the USER. Hello Internet Corp is not liable for any third
party services included in the Hosting Services provided to the user and may
not be held responsible for availability, characteristics, quality and any
other aspect of the use of these services.
LOSS OF INFORMATION: To avoid any damage or permanent loss of
information, the user must make the backup copies and shall take the necessary
measures to ensure that the information may be recovered in case of errors or
problems with the services. This contract is not a deposit contract and
therefore Hello Internet Corp will not be liable for the loss or damage of any
information or data contained in the hosting or email, for any reason.
User accepts and understands that Hello Internet is not liable for any problems due to security breaches, malware, viruses or attacks of any kind whether these attacks are aimed at Hello Internet or at the User´s services.
User understands that in order to recover any information, user must keep an up to date back up of all the information related to domains, hosting or emails under his account.
User understands that Hello Internet is not obliged to keep any backups of the information and will not hold Hello Internet liable for not having this back up information as this is the user´s responsibility.
Hello Internet Corp may i) deny, suspend, limit or terminate the
service to any USER at any time, without having to provide justification
whatsoever or prior notice to the USER. ii) Limit the resources allocated to
any account at any time without justification. These limits are imposed to
prevent the deterioration of the service, in case of any violation or suspected
violation of these terms and conditions, to protect the stability and integrity
of the systems, to avoid any civil, legal or criminal liability, or any other
reason that Hello Internet Corp, its allies or suppliers consider valid to
suspend the services. iii) determine that the services are not being properly used,
that the Terms and Conditions have been breached, and take any action as it deems
appropriate iv) apply restrictions or limits on any attribute or resource on
the services provided to the USER in any time.
INDEMNITY: USER will hold harmless Hello Internet Corp and its
suppliers from any suit or claims related to the services including hosted
content or services offered in connection with the hosting / email services, as
well as any suit or claims related to the loss or damage of information
including attorney fees and other expenses in which Hello Internet Corp or its
suppliers may incur for the defense of their rights. The user releases Hello
Internet Corp from any liability from events related to the unavailability or
interruption of the service, loss of data, hacker attacks, damage to hardware
or software associated with the service, application errors or any other
inconvenience related to the services.
THIRD PARTY APPLICATIONS AND SERVICES: Hello Internet Corp may
provide configuration assistance for services including but not limited to Google
Apps, Windows Live, Blogger, Tumblr, WIX, among others. USER understands that these
services are provided by third parties and not by Hello Internet Corp. Hello
Internet Corp is not responsible for the operation, availability,
characteristics, quality or any other aspect of these external services.
services offered by third parties and associated to the services offered by
Hello Internet Corp.
INDEMNIFICATION: Registrant will (within thirty days of demand)
indemnify, defend and hold harmless Registries, Registrar and their respective
providers, affiliates and subsidiaries, as well as each of their respective
owners, directors, managers, officers, employees, contractors, service
providers and agents from and against any and all claims, damages, liabilities,
costs and expenses, including reasonable legal fees and expenses (including on
appeal), arising out of or relating in any way to the Registrant's domain name
registration, including, without limitation, the use, registration, extension,
renewal, deletion, and/or transfer thereof and/or the violation of any
applicable terms or conditions governing the registration. Registrant shall not
enter into any settlement or compromise of any such indemnifiable claim without
Registrar´s prior written consent, which consent shall not be unreasonably
withheld. This indemnification obligation survives the termination or
expiration of this Registration Agreement for any reason.
WHAT INFORMATION DO WE COLLECT? We collect information from you
when you register on our site, place an order, subscribe to our newsletter,
respond to a survey or fill out a form. When ordering or registering on our
site, as appropriate, you may be asked to enter your: name, e-mail address,
mailing address, phone number, credit card information, social security number
or other information. You may, however, visit our site anonymously.
WHAT DO WE USE YOUR INFORMATION FOR? Any of the information we collect
from you may be used in one of the following ways; To personalize your
experience (your information helps us to better respond to your individual
needs); To improve our website(we continually strive to improve our website
offerings based on the information and feedback we receive from you); To
improve customer service (your information helps us to more effectively respond
to your customer service requests and support needs); To process transactions;
To administer a contest, promotion, survey or other site feature; To send
periodic emails; The email address you provide for order processing, may be
used to send you information and updates pertaining to your order, in addition
to receiving occasional company news, updates, related product or service information,
etc. We agree not to process the Personal Data collected from the Registered
Name Holder in a way incompatible with the purposes and other limitations
included in these terms and conditions.
WHO ARE THE RECIPIENTS OF YOUR INFORMATION? Your information,
whether public or private, will not be sold, exchanged, transferred, or given
to any other company for any reason whatsoever, without your consent, other
than for the express purpose of delivering the purchased product or service
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES? We do not
sell, trade, or otherwise transfer to outside parties your personally
identifiable information. This does not include trusted third parties who
assist us in operating our website, (including the Registry Operator and others
who will receive the data from Registry Operator); conducting our business, or
servicing you, so long as those parties agree to keep this information
confidential. We may also release your information when we believe release is
appropriate to comply with the law, enforce our site policies, or protect ours
or others rights, property, or safety. However, non-personally identifiable
visitor information may be provided to other parties for marketing,
advertising, or other uses. NOTE: If at any time you would like to unsubscribe
from receiving future emails, we include detailed unsubscribe instructions at
the bottom of each email.
HOW DO WE PROTECT YOUR INFORMATION? We implement a variety of
security measures to maintain the safety of your personal information when you
place an order or enter, submit, or access your personal information. We offer
the use of a secure server. All supplied sensitive/credit information is
transmitted via Secure Socket Layer (SSL) technology and then encrypted into
our Payment gateway providers database only to be accessible by those
authorized with special access rights to such systems, and are required to keep
the information confidential. After a transaction, your private information
(credit cards, social security numbers, financials, etc.) will not be stored on
our servers. We agree to take reasonable precautions to protect Personal Data
from loss, misuse, unauthorized access or disclosure, alteration, or
its service provider transfers to your computer’s hard drive through your Web
browser (if you allow) that enables the sites or service providers systems to
recognize your browser and capture and remember certain information. We use
cookies to help us remember and process the items in your shopping cart,
understand and save your preferences for future visits, keep track of
advertisements and compile aggregate data about site traffic and site
interaction so that we can offer better site experiences and tools in the
future. We may contract with third-party service providers to assist us in
better understanding our site visitors. These service providers are not
permitted to use the information collected on our behalf except to help us
conduct and improve our business. If you prefer, you can choose to have your
computer warn you each time a cookie is being sent, or you can choose to turn
off all cookies via your browser settings. Like most websites, if you turn your
cookies off, some of our services may not function properly. However, you can
still place orders by contacting customer service.
4.7 THIRD PARTY LINKS: Occasionally, at our discretion, we may include or offer
third party products or services on our website. These third party sites have
separate and independent privacy policies. We therefore have no responsibility
or liability for the content and activities of these linked sites. Nonetheless,
we seek to protect the integrity of our site and welcome any feedback about
4.8 CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE: Because we value your
privacy we have taken the necessary precautions to be in compliance with the
California Online Privacy Protection Act. We therefore will not distribute your
personal information to outside parties without your consent. As part of the
California Online Privacy Protection Act, all users of our site may make any
changes to their information at any time by logging into their control panel
and going to the 'Edit Profile' page.
CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE: We are in
compliance with the requirements of COPPA (Childrens Online Privacy Protection
Act), we do not collect any information from anyone under 13 years of age. Our
website, products and services are all directed to people who are at least 13
years old or older.
only to information collected through our website and not to information
collected offline. No ownership rights are assigned or transferred by this
agreement or any engagement between the parties if not agreed by a separate
contract including any licensing, and use of any materials or intellectual
property created during this registration agreement. To the best of Registrar´s
knowledge, materials and intellectual property created are original and do not
infringe upon the intellectual property rights of others.
CONTACT INFORMATION AND COMMUNICATION CHANNELS: If there are any
questions regarding our services, these terms and conditions or our privacy
policy you may contact us using the information below.
- Hello Internet Corp.
- 379 West Broadway Ofc 339
- New York NY 10012
All communications with all registrant´s contacts will be done via email.
Indication of these channels of communications is included herewith and is part
of these terms and conditions.
6. DOMAIN DELETION, RENEWALS AND RESTORATION POLICIES:
Registrar complies with the following regarding domain renewals
Registrar will send a first mandatory notice approximately a
month before domain expiration and a second mandatory notice approximately a
week before domain expiration.
Registrar will send ONE notice within 5 days of expiry
containing instructions on how to renew the domain.
Registrar will delete registrations between 30 and 40 days after
If Registrar parks the expired domain or points it to a specific
website, then the respective webpage will display a notification mentioning the
domain has expired. This page will also contain instructions/steps for renewing
Registrar complies with the following regarding deleted
If the registry is offering Redemption grace period for the respective
TLD, then Registrar will offer it to the Registrant.
Information on how to apply to the Redemption grace period will
be available at the website. In order to apply to the Redemption grace period,
registrant must contact Registrar´s support channels that will promptly
instruct on how to perform redeem the domain name. Pricing about domain
redemption may be found in the pricing section available at the site´s
User understands that Hello Internet does its best efforts to notify the expiration of services, but that these notifications are not mandatory, and Hello Internet can´t guarantee the delivery of the notifications. It is the user´s responsibility to maintain the services up to date whether or not the expiration notifications get sent.
7. DESCRIPTION OF CUSTOMER SERVICE HANDLING
HOW TO SUBMIT COMPLAINTS: complaints about the services may be
sent to the Contact Information displayed in the Registrar´s websites.
Complaints will be treated in a fair and diligent manner.
RECEIPT, HANDLING, AND TRACKING OF ABUSE REPORTS: Abuse reports
may be sent to the Abuse Contact Information displayed in the Registrar´s
websites. Abuse reports will be treated in a fair and diligent manner.
Information about the status of any abuse report may be requested at any time
to the same contact referred to above.